Refund & Returns Policy – Aura Book

At Aura Book, customer satisfaction is important to us. Since we sell digital ebooks, please read our Refund & Returns Policy carefully before making a purchase.

1. Digital Products

• All products on Aura Book are digital ebooks delivered electronically (via download link or email).

• Once purchased, ebooks cannot be physically “returned.”

2. Refund Eligibility

Refunds may be provided only in the following cases:

• Duplicate Purchase: If you were accidentally charged more than once for the same ebook.

• Technical Issues: If you are unable to access or download your ebook due to a technical error on our side.

• Incorrect Product Delivered: If you received the wrong ebook compared to your order.

In such cases, please contact us within 7 days of purchase to request a refund.

3. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after purchase.

• Claims made after the ebook has been successfully downloaded.

• Issues caused by the customer’s device, software, or internet connection.

4. How to Request a Refund

To request a refund, please contact us with:

• Your order ID

• Proof of purchase (payment receipt or transaction ID)

• Description of the issue

📧 Email: [Your Email Dalna]
📞 Phone: [Your Number Dalna]

Our support team will review your request and get back to you within 3–5 business days.

5. Delivery of Products

• Ebooks are delivered instantly via email or download link after successful payment.

• Please check your spam/junk folder if you do not receive the ebook within a few minutes.

6. Policy Updates

Aura Book reserves the right to update this Refund & Returns Policy at any time. Updates will be posted on this page with the revised effective date.